Skip to content

Frequently Asked Questions

1. Why Can’t I log in?

Your username and password for BeWhere Web are case-specific. Please ensure you are entering your username and password correctly.

2. Why am I missing some features in the BeWhere Web portal?

BeWhere Web is optimized for Google Chrome. Although other browsers will work, all the features will be available in Chrome.

3. I received my devices and they are not transmitting.

Devices are shipped with a default configuration setting of Timed Report Interval once every 24 hours. When a configuration setting is changed, the device will accept the configuration change upon the next timed interval report (ie, if it is set to report every 24 hours and it is changed to 5 minutes, the device will accept the change at the next 24 hour timed report):

  • BATTERY LIFE IS DEPENDENT ON THE CONFIGURATION FREQUENCY - TYPICAL BATTERY LIFE FOR AA 3.6V BATTERIES IS 3000 TO 4000 RECORDS IN OPTIMAL CONDITIONS.

The “Battery” column data field on the Dashboard will display the battery voltage. Below 3.55v is very low/drained.

4. My device is showing a location on the map that is not accurate (or in Africa).

For the most accurate location reporting, the GPS receiver on your BeWhere device needs to have a good view of the sky. As with any GPS device, GPS signals don’t penetrate certain materials well. Walls, vehicle roofs, tall buildings, mountains, and other obstructions can block line-of-sight to GPS satellites.

To determine whether a device has or does not have a valid GPS, users also have the option of adding a column called “GPS Fix” column to their dashboard using ‘Show Columns’. A GPS Fix value of “Invalid” simply means the device was unable to get valid GPS for whatever reason.

When a valid fix is not available, click on the Map Toolbar within your map view (top right corner). Within it, there is an option for you to select GPS Assist to view the closest Cell Tower communicating with the device. It will report that location.Devices are to be mounted securely with a clear line of sight of the sky for better GPS accuracy (see installation guide). Keep a clear view in several directions. Metal can block GPS signals from the satellites and this can significantly reduce the quality of tracking data. Avoid mounting the device facing or inside the assets metal frame. Avoid mounting the device under heavy metal or near fuse distribution center is as this may reduce the effective range of cellular transmission.

When your GPS in INVALID (1) and your map is set by default (GPS vs GPS Assist), the device will show a latitude and longitude of 0 which puts it in the Equator. Ensure to get a VALID GPS signal during the next time the device wakes up so it has an accurate location (VALID 1). You can switch from GPS to GPS Assisted to review the network location, though note BeWhere uses cell proximity and not triangulation due to network limitation, therefore the cell location may be quite inaccurate depending on the cell tower it uses.

5. Why can’t I see all my devices on the dashboard?

If a device has never transmitted, then you will find it under the beacons tab. If you still can’t find a device, it may because a group may have been created and your user was only assigned a few devices. Check the setup (from an Administrator log-in) to make sure you (or the user) have that beacon assigned to them. The “Groups” feature allows you to group devices together by asset type and then assign users to specific Groups so that when the users log in they only see the devices assigned to their Group.

6. How can I save the columns I added in the dashboard and my preferred map view?

Click on the Save icon in the top right hand of the portal to save your configuration and map view.

7. What is the end-of-life voltage level when devices stop working?

  • BeTen (2AA non-rechargeable battery)  Voltage level is affected by temperature, however, at room temperature, it works in this range 3.65 to 3.55. If the temperature is low and below 0 the voltage range will show lower than at room temperature. This is how lithium batteries operate. Note that the batteries are 3.6v lithium-ion (AA) batteries. (Replacing them with store-bought 1.5v alkaline batteries will not work.)
  • BeSol (3000 mAh rechargeable LiPo) Voltage range 4.2v - 3.5V which is the cut-off for the device to be active.  It will begin communicating one the battery recharges to an acceptable level.

8. What happens when a device can’t find a network? How often does it retry?

When it wakes to report, the device will try several times to find a network. If it fails to connect, it will save data (ie. location, sensor data...) in a buffer and go to sleep. It will then try again on the next scheduled report. A selectable column on the dashboard is “RSSI”. A reported RSSI of -255 means the device was not in cellular range when it reported. Fringe coverage is an RSSI of -110 to -130 or This device can store 23 messages and any reports after this buffer are not able to be stored so it will lose that record and create a gap.  Also referred to as ‘store-and-forward’.

9. How long does it take for my solar device to charge?

On the solar-powered rechargeable battery (BeSol), from a full charge, you get about ~1,200 pings (in the absence of recharging) before the device stops responding. A full charge is ~ 60 hours from empty. Solar-powered devices generally need 4-5 hours of daylight to ensure the battery is optimally charged.

10 The Batteries on the BeTen have drained, I replaced the batteries and the device still is not working.

When replacing BeTen’s batteries, ensure to use only AA 3.6V 2,200 mAh lithium-metal single-use batteries. A full charge will be approximately 3.65V. The only approved battery brand is Fanso ER14505M 3.6v 2200mA. Store-bought 1.5v alkaline batteries will not work.